Terms & Conditions

In case any problem on the order, please contact us by the following method

Email : [email protected]

Postal Address:HKPREPAID.COM Limited, Unit 1213, 12F, 62 Mody Road, Tsim Sha Tsui, Hong Kong

Contact Number:(8526889 8535

Buyer should provide complete order number, the product and detail description on the problem 

All goods should return completely, we will not reimburse the buyer in case the following happens

  • Product is used.
  • Product is already detached from it's packing
  • Product is expired
  • Any pre-activated problem

Buyer should responsible for the return cost and arrange the return shipment, all refund will not include our postage cost to buyer

For Customer using SF Express's self pick up service: Customer is liable to pick up the items within 3 days. In any cases customer failed to pick up on time, we will not arrange delivery again and will not refund on it.

Additional information can be found on 「Privacy Policy」

All information contained in this website is for general information only and is provided on an "as is" basis without warranty or any kind and may be changed at any time without prior notice. Notwithstanding all efforts made by the Company to ensure the accuracy of the Website, no responsibility or liability is accepted by the Company in respect of any use or reference to the Website, or for any inaccuracies, omissions, mis-statements or errors in the said material, or for any economic or other loss which may be directly or indirectly sustained by any visitor to the Website or other person who obtains access to the material on the Website.

No claims, actions or legal proceedings in connection with the Website brought by any visitor or other person having reference to the material on the Website will be entertained by the Company.

The website contains links to other sites and pages which are not maintained or controlled by the Company and for which the Company are not responsible. Upon activating any of these links or pages, you leave the Company website and access to sites or pages linked from the Company website is at your own risk for which the Company shall bear no responsibility and liability.

HKPREPAID.COM LIMITED may revise these terms and conditions at any time without prior notice. If any dispute arises, HKPREPAID.COM LIMITED's determination shall be final.